FAQ

FREQUENTLY ASKED QUESTIONS

At Phoenix Fitness we like to keep things simple. We have chosen the most cost-effective shipping method for our customers in an attempt to keep costs as low as possible; as such, delivery outside the UK will take a minimum of four days. 

Delivery

During the Covid-19 outbreak, orders are being processed as quickly as possible but are likely to be within 2 – 5 days. During this time, your order status online may not be updated. Please bear with us and the delivery services as we’re all at capacity and with a reduced workforce.

UK:

Orders under £29.99 will be charged £2.99 towards delivery. In most cases, delivery should be within two working days (to UK mainland destinations) dependent on the time order is placed. 

FREE standard delivery will be on all UK orders over £30.00. In most cases, delivery should be within two working days (to UK mainland destinations) dependent on the time order is placed.

EU:

We’re offering a fixed rate of £14.99 on all orders, whatever size. Delivery time is a minimum of three working days. Due to carriers transferring deliveries to local delivery companies, for final stages it’s difficult to track orders until they arrive with you.

Rest of the World:

We’re offering a fixed rate of £19.99 on all orders, whatever size. Delivery time is a minimum of four working days. Due to carriers transferring deliveries to local delivery companies, for final stages it’s difficult to track orders until they arrive with you.