Free UK delivery with orders over £50.00

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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

At Phoenix Fitness we like to keep things simple. We have chosen the most cost-effective shipping method for our customers in an attempt to keep costs as low as possible; as such, delivery outside the UK will take a minimum of four days. 

Since Brexit you may incur extra customs charges, Phoenix Fitness have no control over this and if you require further information  please contact your local  customs department. This charge will not be covered by Phoenix Fitness.

 

DELIVERY

UK Standard:

Orders under £49.99 will be charged £2.99 towards delivery. In most cases, delivery should be within 3-4 working days (to UK mainland destinations) dependent on the time order is placed. 

FREE standard delivery will be on most UK orders over £50.00. In most cases, despatch should be within 3-4 working days (to UK mainland destinations) dependent on the time order is placed.

Express UK Mainland: 

£4.99 - 48 hour tracked delivery offered on orders placed Monday to Friday, orders place over the weekend will be processed Monday.  

Exclusions: does not include delivery to places that are not on the main island, like the Isle of Man, the Channel Islands, the Isle of Wight, and the Isles of Scilly. This also includes Northern Ireland, and remote areas of Scotland.

Isle of Man postcodes are IM, Guernsey is GY, and Jersey is JE. Some PO postcodes are for the Isle of Wight, and some TR postcodes the Isles of Scilly. Northern Ireland has postcodes starting with BT.

The other area that most couriers exclude from "UK mainland" are the Scottish Highlands and Islands, which includes postcodes starting with IV, HS, and ZE, and some AB, KA, KW, PA, and PH postcodes. This is simply because these areas take more time to reach. 

BFPO (British Forces post office) and PO Boxes are excluded. 

OVERSIZE products will be unavailable for international shipping, and will be subject to a £12.99 delivery fee due to their size and weight.

EU:

We’re offering a fixed rate of £29.99 on all orders, whatever size. Delivery time is a minimum of three working days. Due to carriers transferring deliveries to local delivery companies, for final stages it’s difficult to track orders until they arrive with you.

Rest of the World:

We’re offering a fixed rate of £39.99 on all orders, whatever size. Delivery time is a minimum of four working days. Due to carriers transferring deliveries to local delivery companies, for final stages it’s difficult to track orders until they arrive with you.

 

PAYMENTS

What is Klarna?

Klarna is a Swedish payment service provider that helps you buy what you want now and pay for it later. Smooth, right? With over 60 million happy customers shopping with more than 100,000 online retailers - it's safe to say they're pretty good at what they do.

When shopping with us you can now pay the way you want with Klarna. It's up to you whether you prefer to pay right away, pay later or pay over time.

Please remember to spend responsibly - splitting payments can encourage further spending and cause debt. 

how does it work?

1. Fill your basket with stuff

2. Checkout with Klarna and choose the payment option that suits you

3. There will also be a soft credit check on application to determine if you are eligible for this payment method. These do not impact your credit file, at application or if a payment is missed or late.

4. Klarna will send you an email confirmation and reminders when it's time to pay and you can your orders and payments in the Klarna app.

Ways to pay

Pay Now
Simply pay for your new kicks in a few clicks. Klarna remembers all of your info so you don't have to. Easy peasy.


Pay later
Simply hit 'Pay Later' when you checkout and don't worry, there's no pesky passwords to remember. Simply try them on, look good - no sweat - Klarna will email you reminding you to pay up 30 days after shipping.


Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort. You must be 18+ and a UK resident to be eligible for this credit offer.


Pay in 3
All you have to do is select 'Pay in 3' at the checkout and the first installment will be taken when your order is confirmed. No interest, no hassle. Easy, right? To check your eligibility, Klarna will perform a soft search with a credit reference agency - this will not affect your credit score but failure to pay on time could result in debt collection agencies.

How do I manage my account?

You can review your latest Klarna invoices at your leisure by logging onto klarna.com.

Am I eligible/will I be accepted?

You must be at least 18 years old to use Klarna payment services and they're offered subject to your financial circumstances. Klarna uses a 'soft credit search' to assess who is eligible, but don't worry, this doesn't affect your credit rating.

When do I have to pay?

You'll receive an email with payment instructions 2 days after your order is confirmed, depending on your chosen method. We'll also send a little reminder a couple days before payment is due.

Phoenix Fitness acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.