FAQ

FREQUENTLY ASKED QUESTIONS

Delivery

DURING THE COVID-19 OUTBREAK ORDERS ARE BEING PROCESSED AS FAST AS POSSIBLE BUT ARE MORE LIKE 2-5 DAYS.  ALSO DURING THIS TIME ORDER STAUS ONLINE MAY NOT BE UPDATED.  PLEASE BEAR WITH US AND THE DELIVERY SERVICES AS WE ARE ALL AT CAPACITY AND WITH REDUCED WORKFORCE. 

 

We like to keep things simple at PHOENIX FITNESS we have chosen the most cost effective shipping method for our customers in an attempt to keep cost passed on to you as low as possible, as such delivery outside the UK will take a minimum of 4 days.

UK: orders under £29.99 will be charged £2.99 towards delivery,  delivery in most cases should be within 2 working days (to mainland UK destinations) dependent on the time the order is placed.

UK: FREE standard delivery on all UK orders over £30.00, delivery in most cases should be within 2 working days (to mainland UK destinations) dependent on the time the order is placed.

EU: We are offering a fixed rate of £14.99 on all orders whatever size, delivery tiime is a minimum of 3 working days.  Due to carriers transfering deliveries to localised deliver companies for final stages it is diifficult to track orders until they arrive with you, sorry.

Rest of the World: We are offering a fixed rate of £19.99 on all orders whatever size, delivery tiime is a minimum of 4 working days. Due to carriers transfering deliveries to localised deliver companies for final stages it is diifficult to track orders until they arrive with you, sorry.